About the role
Our branch counters are where most customers meet Gulf Exchange. As a Customer Service Officer you are the person they deal with: sending money to family overseas, exchanging currency before a trip, or asking why a transfer has not yet arrived. You will work across our branch network in Qatar, serving a customer base that speaks many languages and expects the transaction handled accurately the first time.
What you will do
- Process outward remittances, currency exchange and gold transactions at the counter, applying the correct rate and charges every time.
- Verify customer identification and complete Know Your Customer checks in line with Qatar Central Bank regulation and our AML / CFT policy.
- Answer questions about transfer status, correspondent timing and required documents, and escalate anything that cannot be resolved at the counter.
- Balance your till at the end of each shift and report any discrepancy immediately.
- Help customers register for and use the Gulf Exchange app and our self-service kiosks.
- Keep transaction records complete and correctly filed, so they stand up to internal and regulatory review.
What we are looking for
- Previous counter experience in an exchange house, bank or similar cash-handling environment.
- Accuracy with figures, and real care about getting a customer’s transaction right.
- Fluent English. A second language spoken widely by our customers — Arabic, Hindi, Malayalam, Urdu, Tamil, Bengali, Nepali or Sinhala — is a genuine advantage.
- Comfortable working shifts, including evenings and weekends, across our opening hours.
- A calm manner when the branch is busy.
- A valid Qatar ID with transferable sponsorship, or eligibility to work in Qatar.
Helpful, not essential
- Familiarity with remittance platforms or core banking systems.
- Experience explaining digital services to customers who are new to them.
Working with us
Gulf Exchange has operated in Qatar since 1977 and is regulated by Qatar Central Bank. You would be joining a team of 24 branches handling money transfer, currency exchange, gold and corporate payroll, in a business that is certified to ISO 27001:2022. Terms and package are discussed at interview.
How to apply
Send us your CV through the application form on our careers page, quoting this role. We read every application and will be in touch if your experience is a match.