Terms and Conditions

Welcome to the Gulf Exchange website. Any user of our website is bound by the terms and conditions of the company as outlined below. If you are not comfortable with the terms and conditions stated below, please be advised that you are using the site at your own risk. We suggest that you read our terms and conditions every time you visit our website.

Use of this website

  • By entering this website, the user gives consent to Gulf Exchange to collect non-identifiable information in order to track and serve relevant content. We hold in strict confidence all information that you communicate to us via any of the avenues of communication found within the site.
  • This website is frequently updated and improved, and new content is added as it becomes available. While we make every effort to keep the information accurate, the accuracy of the information provided cannot be guaranteed.
  • The linked pages and the opinions or information contained within the Gulf Exchange website are the creation of outside parties and do not necessarily reflect the opinions of Gulf Exchange.
  • This website contains material, including but not limited to the logo, design, layout, look, appearance and graphics, which is copyrighted and may not be used in other electronic or written publications without the written permission of Gulf Exchange. Unauthorised use of this website may give rise to a claim for damages and may be a criminal offence.
  • The content of this website is subject to change without notice.

Transactions

  • Customers are advised to verify details such as the correctness of the transaction entered on the voucher, the accuracy of the currency purchased, the remaining cash balance and the amount debited from the POS machine before signing the voucher or leaving the branch, as the case may be. Gulf Exchange will not be accountable for any discrepancy claims at a later stage.
  • Gulf Exchange is not responsible for delays or the return of a remittance due to incorrect details provided by the customer. Subsequent charges relating to a new transaction shall be collected from the customer. In the case of a refund, the transfer amount will be refunded at the prevailing purchase rate on the refund date, after deducting the correspondent charges, provided our correspondent confirms that the transfer is unpaid.
  • A cancellation request for any transaction shall be processed only at the same branch where the transaction was performed. The presence of the customer with a valid ID and the original transaction receipt is mandatory. The remitter is eligible to receive only the amount returned from the destination bank, less charges if any.
  • It is the responsibility of the customer to obtain the original transaction voucher, signed by the counter staff, for any service availed from Gulf Exchange.
  • Transactions through money transfer operators (Western Union, RIA, Dahabshiil, Prabhu Money, City Express, Shift, Transfast) and products such as prepaid or multicurrency cards are subject to the terms and conditions of the respective entities.
  • Gulf Exchange does not guarantee the exact time or number of days required to credit an amount to the beneficiary account, and cannot be held responsible for any delay in a remittance arising from acts beyond its control, such as natural disasters or telecommunication breakdowns.
  • Refunds for transactions made by cheque or POS shall be processed to the same bank account number used for performing the transaction. No cash refund shall be made under any circumstances.
  • Transfers paid by cheque are executed after the cheque is confirmed as cleared and the amount is credited to the company bank account.

Currency and gold

  • Currency or gold sold will be purchased at the prevailing market rate. In the event of any return or cancellation, whether on the same day or at a later date, the transaction will be settled based on the market rate in effect at the time of return or cancellation.
  • Customers intending to sell their gold must present the original purchase invoice. In the absence of this document, a police report must be obtained and submitted to Gulf Exchange.

Compliance

  • Customers acknowledge that the transactions performed are free from any criminal or illegal purpose, including money laundering and terrorism financing.
  • All transactions and services provided by Gulf Exchange are subject to the rules and regulations of Qatar Central Bank. The customer agrees to provide additional information if required at any time during or after a transaction, for verification purposes.